In this course you will learn the Foundational knowledge and skills for adopting and adapting best practices for ITSM in your organization. Once you have completed this course, you’ll be able to:
- Increase your salary prospects.
- Learn the global language used within ITSM to effectively communicate with colleagues and other ITSM professionals.
- Understand how services are delivering value in your organization.
- Understand the four dimensions of service management.
- Understand the purpose of components of the ITIL service value system
- Understand the activities of the service value chain and how they interconnect
To ensure your success in this course, end-user level computer and networking skills are required. You can obtain this level of skills and knowledge by taking the following Logical Operations courses:
- Using Microsoft Windows 10 or any similar introductory course
Some level of work experience in IT service support or IT service delivery is highly recommended. You may wish to take any one or more courses from the Logical Operations IT Systems and Support curriculum library to supplement your professional experience in this area.
This course is designed for anyone who would like a foundational understanding of IT Service Management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. Moreover, this course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for ITIL 4 Foundation exam.
