EXIN SIAM™ Professional

EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.

  • Establish a governance framework based on SIAM practices;
  • Perform an organization assessment to better determine and establish a plan and promote improvements;
  • Determine the key elements to perform a SIAM implementation;
  • Design and build up a SIAM model for different environments and organizations;
  • Lead a SIAM implementation;
  • Select different approaches to implement SIAM;
  • Use organizational change management in order to boost the SIAM implementation;
  • Improve the organization’s SIAM ecosystem at every stage;
  • Manage and continuously improve multiple processes based on SIAM.
  • Successful completion of the Exin SIAM™ Foundation certification exam.
  • Accredited EXIN SIAM™ Professional training, including completion of the Practical Assignments.

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to apply or improve this methodology in an organization. The content of this certification is appropriate for customer organizations who will commission SIAM models, staff who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem.

The target group includes, but is not limited to:

  • Service Managers and Practitioners
  • Service Provider Portfolio Managers
  • Process Managers
  • Project Managers
  • Change Managers
  • Service Level Managers
  • Business Relationship Managers
  • Program Managers
  • Supplier Managers
  • Service Architects
  • Process Architects
  • Business Change Practitioners
  • Organizational Change Practitioners
  • SIAM consultants
1.1 Elements of a SIAM Governance Framework
- The characteristics of governance in a SIAM ecosystem.
- Differentiate SIAM governance roles.
- Choose governance approaches for monitoring and measuring service performance.
1.2 Analysis of the Current Situation
- Service groupings, service providers, and the marketplace.
- Assess current capability.
- The influences for deciding on the SIAM model and sourcing approach.
1.3 Key Elements of a SIAM Strategy
- Strategic drivers for SIAM.
- Differentiate critical success factors for SIAM.
- The principles and policies for roles and responsibilities.
- Select an appropriate SIAM strategy.
- Illustrate how to gain and maintain buy-in to a SIAM strategy.
- The content of the business case and the transition project for SIAM.
2.1 Design a Detailed SIAM Model
- Analyze organization-specific service models and process models.
- Select an appropriate sourcing approach and SIAM structure.
- Describe detailed roles and responsibilities.
- Select a performance measurement and reporting framework.
- Select a collaboration model.
- Analyze contract considerations for SIAM.
2.2 Plan a SIAM Implementation
- The challenges for organizational change.
- Differentiate between approaches for onboarding of services and service providers.
- Analyze the most appropriate tooling strategy and integration methods for a SIAM ecosystem.
3.1 Different Scenarios Supporting a SIAM Implementation
- What are the benefits and risks for big-bang approach and a phased approach.
- How to transition to the approved SIAM model.
3.2 Ongoing Organizational Change Management
- Ways to influence morale and motivation.
4.1 Operate, Assure and Improve a SIAM Ecosystem
- Structural elements at different levels.
- Select appropriate mechanisms to address issues and improve provider and integrator performance.
- Apply audit and compliance mechanisms.
5.1 Application of SIAM Practices
- SIAM practices of the Discovery & Strategy stage.
- SIAM practices of the Plan & Build stage.
- SIAM practices of the Implementation stage.
- SIAM practices of the Run & Improve stage.
Length of exam 90 minutes
Number of questions 40 questions
Question format Multiple choice
Passing grade  65%
Exam availability Chinese, English, Japanese, German
Testing center Online Proctored / Paper Based