EXIN SIAM Foundation

Course Code: ESF-EXIN

SIAM is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI). In this certification, the term SIAM is used. The EXIN SIAM™ Foundation certification tests a candidate’s knowledge and understanding of the terminology and the core principles. The certification covers themes such as potential benefits as well as the challenges and risks of implementing SIAM. It also includes examples of implementation structures, governance, tooling and data considerations, and the common processes used in a SIAM ecosystem. A candidate who successfully completes this certification knows how SIAM delivers business value and is able to contribute to the implementation and use of SIAM in an organization.

Category: Exin

Successful completion of the EXIN SIAM™ Foundation exam.
Knowledge of service management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification, is recommended.

Module 1: Introduction to SIAM

1.1 SIAM Fundamentals
• Outline the purpose and value of a SIAM approach.
• Describe (business) drivers for SIAM.
1.2 SIAM Layers and Structures
• The SIAM layers.
• The SIAM structures, advantages and disadvantages for a hybrid service integrator, an internally and an externally sourced service integrator and a lead supplier integrator.

Module 2: SIAM Implementation Roadmap

2.1 SIAM Implementation Key Stages
• Distinguish between the different SIAM implementation key stages.
• Outline the main objectives, triggers, inputs, activities and outputs in the
• Discovery & Strategy stage.
• Outline the main objectives, triggers, inputs, activities and outputs in the Plan & Build stage.
• Outline the main objectives, triggers, inputs, activities and outputs in the
• Implement stage.
• Outline the main objectives, triggers, inputs, activities and outputs in the Run & Improve stage.

Module 3: SIAM Roles and Responsibilities

3.1 SIAM Roles and Responsibilities
• SIAM roles and responsibilities.
• The SIAM structural elements.

Module 4: SIAM Practices

4.1 Practices of SIAM
• Describe the people practices of managing cross functional teams.
• Describe the process practices of integrating processes across service providers.
• Describe the measurement practices of enabling and reporting on end-to-end services.
• Describe the technology practices of creating a tooling strategy.

Module 5: Processes to support SIAM

5.1 Processes in a SIAM Ecosystem
• Outline the function of processes in a SIAM ecosystem.

5.2 Objectives and SIAM Considerations of the Main Processes
• Indicate what the process’s purpose is.
• Outline the SIAM considerations.

Module 6: SIAM Challenges and Risk.

6.1 Challenges, Associated Risks and Potential Mitigations
• The importance of building the business case, the associated risks and mitigations.
• The importance of cultural fit and behaviors, the associated risks and mitigations.
• The importance of the level of control and ownership, the associated challenges and mitigations.
• The importance of security, the associated risks and mitigations.
• The challenges associated with measuring success and its mitigations.
• The commercial challenges, the challenges with legacy contracts and their mitigations.

Module 7: SIAM and Other Practices

7.1 Other Practices
• The contribution of the following frameworks and standards to a SIAM ecosystem: service management including VeriSM™, ITIL and ISO/IEC 20000, Agile (including Agile service management), DevOps, COBIT and Lean

Length of exam	1 hour
Number of questions	40 questions
Question format	Multiple choice
Passing grade	65%
Exam availability	English, Chinese, German, Japanese
Testing center	Online Proctored/ Paper-based